Mailbox Review 2024 – Buyer’s Guide

Last Updated on November 19, 2023 by VPNPioneer


  • Strong encryption that protects your data


  • Expensive service

Mailbox is an email provider from Germany, a location that’s generally believed to be very private. is among the elite cluster of reserved email providers such as Posteo and Tutanota – which are also centered in Germany. In the past, Mailbox has received a recommendation from Stiftung Warentest, a highly respected German consumer watchdog.

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Mailbox is a well-rounded email provider that enables users to use most of its features while on the free plan; this allows consumers to feel of what it offers before purchasing a subscription. Although it seems a bit confusing when you start using it, the reality is that it’s easy to find and use the essential features with ease.

The easy “Guard” PGP server-side encryption feature makes it easy for non-techy consumers to use the encrypted emails from Mailbox. Mailbox has in-built storage, spreadsheets, an address book, and a webchat feature; it almost matches the functionality you enjoy with Google.

Features of Mailbox

  1. Privacy

Mailbox consumers are quickly reminded that they don’t need to use their real names when signing up.  This is in line with Mailbox’s privacy policy, which allows users to open their accounts anonymously if that’s what they want. Mailbox’s privacy policy is GPDR compliant, meaning that users’ data is only held or processed with consent or on a legal basis.

  • Outlook Web App

Mailbox’s Outlook Web App disables or enables access to the Exchange servers. Additionally, the administrator specifies that the Mailbox account must use a defined Outlook Web App policy if it has already been created. The default access for all Mailbox consumers is OWA.

  • Exchange ActiveSync

The Exchange ActiveSync feature can be disabled or enabled for a specific mailbox. Upon enabling it, you can use an Exchange Active Sync email policy for your mailbox. This feature is enabled for all consumer mailboxes.

  • Unified Messaging

You can disable or enable the Unified Messaging feature. The Unified Messaging feature allows you to send several emails at a go.

  • Security

All communication with Mailbox’s servers is facilitated with tough TLS/SSL encryption for security purposes. Mailbox also uses DHE(EC) algorithms for PFE (Perfect Forward Secrecy), preventing any future decryptions of recorded information traffic.

Mailbox secures its domain with TLSA/DA and DNSSEC technology; this prevents third parties from manipulating data.  Additionally, Mailbox uses X-XSS. MTA-STS, CSP, CAA, and HSTS to prevent MitM (man-in-the-middle) attacks, making it very secure.

Where encryption is concerned, Mailbox allows consumers to use secure emails with either server-side PGP or browser-based PGP for easier use. You will need to download the Mailvelope plugin if you need stronger end-to-end encryption (E2EE).

You can perform a TLS check prior to sending your emails; this enables you to check the recipient’s server encryption standard and transit security. Additionally, Mailbox offers PGP encryption for your received messages, including unencrypted emails.

  • Ease of Use

Opening a Mailbox email account is easy, straightforward, and it doesn’t require you to use your real names for registration. You only need to fill in the Mailbox’s registration form and the Google Captcha, and you are good to go. You can fill in your phone number as a password recovery option though it’s not mandatory. 

Upon successful registration, you are asked to participate in a guided tour; the tutorial helps new users find out about the available features and their location. The guided tour is a good starting point for non-techy consumers. You can access the guided tutorial by clicking on the bubble at the top right in the services option.

  • Contacts Import

You can import contacts from other emails by creating a public address book, clicking on the hamburger menu and selecting the import option. You can use the CSV or vCard format to import contacts. With your imported contacts, you can start receiving and sending emails usually; if you want to import your messages from other emails, you can do so manually by opening the two accounts in one 3rd party email client like Thunderbird or use the IMAP migration.

Additionally, there’s Audriga, a competent migration service that costs €3. Audriga is used to import tasks, contacts, calendars, and emails from your previous email providers.

  • PGP encryption

As soon you have activated Mailvelope, you‘ll be in a position to use Mailbox’s PGP key to decrypt and encrypt emails from Mailbox’s service.

  • Customer Support

You can contact Mailbox’s customer support via the website. You click on Support, followed by the “Technical Support “option. Enter your address and password, followed by filling the form with your concerns and questions.

A ticket-based system handles all your requests, and the replies will be sent to your inbox. Customer support is available even for consumers using the free version. Technically, you will receive answers within 5 minutes of sending your request.

  1. MAPI

Mailbox’s MAPI setting allows you to decide whether you will access emails from a MAPI-enabled email service provider. You can disable or enable MAPI access. MAPI access for Mailbox emails is enabled by default for all users.

  1. POP3

The POP3 setting allows you to decide if you can access your inbox with POP3. POP3 retrieves emails from remote servers. You can deactivate or activate the POP3 setting since it is set as default for all consumers.

  1. IMAP4

Mailbox’s IMAP4 setting allows you to decide if you can access your emails via the Internet Message Access Protocol Version 4 Rev1 (IMAP4). This app enables local clients to access emails on remote servers. You can disable or enable the IMAP4 setting since it’s been set as default for all users.

  1. Archive Option

You can move emails automatically from your primary inbox to Mailbox’s Archive via the configured policy.

Calendar Settings

Mailbox has unique calendar settings that allow you to change the manner that the Calendar Attendant handles the automated processing of calendar items. The following Calendar settings options are available:

  1. Calendar Attendant

Mailbox’s Calendar Attendant is enabled for all users. You can disable or enable the Calendar Attendant, allowing you to dictate if the remaining features on your tab are available. If you disable the Calendar Attendant, you won’t access any of the following features:

  1. Remove the Meeting Forward Alerts to the Deleted Items

This setting is disabled for all users. When you enable this option, it takes meeting forward alerts and removes them upon processing by the Calendar Attendant.

  • Eliminate old meeting responses and requests

This feature is enabled for all users, allowing the Calendar Attendant to eliminate redundant and old responses and updates.

  • Mark Your New Meeting Requests as Tentative

This setting is enabled for all users. It enables you to the newest meeting requests as tentative in your calendar. If you don’t select this option, all pending meeting requests are marked as free. 

  • Process meeting responses and requests

This setting is disabled for all users. The Calendar Attendant processes your meeting requests that don’t originate from the Exchange Server Organization if you enable it.

Cons/What We Liked/ Ideal For

  1. Guides & Blogs

Mailbox’s website has some guides and blogs that carry helpful insights for consumers. Using the information from the guides, blogs, and customer support, you will find it easy to maneuver your new Mailbox email.

  • “Guard”

Mailbox comes with the “Guard” feature, a PGP solution that enables Mailbox’s servers to store your keys on your behalf securely. If you don’t trust “Guard,” you can use the Mailvelope plugin feature. However, you must install the extension in their Firefox or Chrome browsers. Next, you go to the settings in the top navigation, followed by PGP in the Webmailer. You can select Mailvelope.

Pricing & Plans of Mailbox

Potential Mailbox consumers can use the free trial version for 30 days. After 30 days, you must pay €2.50 per month to get the 25 addresses and 5GB of email storage or €1 per month to get three addresses and 2GB of email storage.

Consumers with specific requirements can modify the Mailbox subscription plan; this allows them to access more addresses and storage they require.

Verdict of Mailbox

Mailbox is one of the leading email service providers globally. It’s an ideal choice for consumers who highly value privacy. It comes with many features, and the good thing about it is that it’s easy to register and use, even for non-techy consumers.

Mailbox is a feature-rich budget-friendly email that comes with more features than many of its competitors. For example, ProtonMail email has fewer features than Mailbox but costs around three times more than the Mailbox email. Mailbox is unique, affordable, and secure, making it among the most common email service providers globally.

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